Troubleshooting

Honeywell Voyager 1470g and 1472g troubleshooting: beeps and LEDs

What the Voyager beeps and LEDs mean, and how to fix scanners that do not read, do not type, do not link to the base or need a reset.

10 min Difficulty: Easy Updated: By SCANSHOP team
In this guide

    Find your symptom below. Bar code names are quoted as in the 1470g Quick Start Guide, the 1472g Quick Start Guide and the Voyager 147X Series User Guide.

    Find your symptom

    What you see Likely cause Fix
    No aiming dot, no beep No power, loose cable, flat battery or power-saving mode Fix 1 →
    Good-read beep, but nothing appears on screen No text field in focus, wrong interface Fix 2 →
    1472g: error tone (razz) and scanner LED red after a scan Not linked or out of range Fix 3 →
    1472g does not link to its base Link lost, locked base, Bluetooth HID mode Fix 4 →
    Wrong letters, digits or symbols Keyboard country or Caps Lock Fix 5 →
    No Enter after the scan, or one too many Suffix setting Fix 6 →
    Base LED green flashing fast, or green LED off with the scanner in the base Charging error or no charging Fix 7 →
    Some bar codes never read Bar code type off, 1D model, poor print Fix 8 →
    Settings unknown or changed by mistake Reset needed Fix 9 →

    Fixes

    1. Scanner shows no sign of lifeNo aiming dot, no beep

    CauseThe 1470g gets no power over its cable. The 1472g battery is flat, or the scanner switched itself off after an hour without use.

    Fix

    1. 1470g: push the cable into the scanner handle until it clicks, check that the PC is on, and try another USB port.
    2. 1472g: pull the trigger. After power-saving shutdown it beeps and needs a few seconds to link again.
    3. 1472g still dark: charge it in the base.
    2. Scanner beeps, but no data arrivesGood-read beep, empty screen

    CauseNo text field has focus, or the interface is not USB keyboard (for example USB Serial).

    Fix

    1. Click into Notepad and scan again. If the data appears there, check your software.
    2. Close configuration tools such as EZConfig.
    3. Scan Standard Product Defaults, then the USB keyboard interface code: USB PC Keyboard in the 1472g Quick Start Guide, USB Keyboard (PC) in the User Guide. On the 1472g, place the scanner in the base after the defaults scan and wait for the link before you scan the next code. Then set the keyboard country again.
    4. Try another cable and USB port.
    3. 1472g gives an error tone after scanningRazz and red LED, data not sent

    CauseThe base did not confirm the data: the scanner is not linked, out of range, or the base has no power.

    Fix

    1. Walk back towards the base. In range, the scanner links again by itself with a single chirp. Rescan any bar code that did not arrive.
    2. Check that the red light on the base is on.
    3. Place the scanner in the base to link it, then test a scan: one beep and a green light mean it is linked.
    5. Wrong characters on screenY and Z swapped, letters instead of digits

    CauseThe scanner assumes a US keyboard; the PC uses another layout. Inverted case comes from Caps Lock.

    Fix

    1. Scan the keyboard country that matches the Windows layout. Our keyboard country and suffix guide lists the setting for each of our markets.
    2. Case inverted: turn off Caps Lock, or set Keyboard Style to Caps Lock or Automatic Caps Lock.
    6. Enter missing or doubledCursor stays put, or skips a field or line

    CauseNo suffix is set, or more than one is set. Honeywell's USB keyboard interface code adds both CR and LF.

    Fix

    1. Scan Remove Suffix.
    2. Scan Add CR Suffix for Enter, or Add Tab Suffix for Tab.
    7. 1472g does not chargeGreen base LED fast flashing or off

    CauseA fast flash (300 ms on, 300 ms off) is a charging error. An unlit green light means no battery detected or charging suspended.

    Fix

    1. Seat the scanner fully in the base and keep it between 5 and 40 °C while charging.
    2. Make sure the base has power from the USB cable or a power supply.
    3. If the error stays, contact us. Use only the Honeywell BAT-SCN01 battery.
    8. Some bar codes do not readAiming dot on, no good-read beep

    CauseThe bar code type is switched off, the scanner is a 1D model, or the print is damaged.

    Fix

    1. Check the model label: only the 1470g2D and 1472g2D read QR, Data Matrix and PDF417.
    2. Check the bar code type in the User Guide chapter "Symbologies" and enable it there.
    3. Tilt the scanner on glossy labels.
    4. For codes on phone screens, scan Hand Held Scanning - Mobile Phone (User Guide, "Mobile Phone Read Mode").
    9. Reset to defaultsSettings unknown or changed by mistake

    CauseProgramming bar codes were scanned by accident.

    Fix

    1. Scan Standard Product Defaults from the Quick Start Guide to return to Honeywell's standard settings. If you saved custom defaults, Activate Custom Defaults in the User Guide returns to them.
    2. For a full factory reset, scan Remove Custom Defaults, then Activate Defaults from the User Guide.
    3. 1472g: the reset unlinks scanner and base. Place the scanner in the base and wait for the link.
    4. Set the keyboard country and Enter suffix again.
    How to reset Honeywell scanners to factory default settings

    Video: Honeywell

    Honeywell's general video on resetting its scanners. It does not name a scanner model, so the scanner shown may differ from the Voyager. Use the bar codes named in Fix 9.

    Beeps and lights at a glance

    Beep or light Meaning
    One beep, scanner LED green Good read. On the 1472g also: the base received the data
    Two beeps, scanner LED green Setting changed
    Error tone (razz), scanner LED red Failed communication, or setting not accepted
    1472g: red flash, no beep Battery low
    1472g (and base, on first link): short chirp First link made, or link restored after being out of range
    1472g: three short beeps and one long Someone pressed the Page button on the base
    Base red steady / short blinks / off Power on and idle / data transfer / USB suspend or no power
    Base green slow / steady / fast Charging / fully charged / charging error

    Frequently asked questions

    How do I factory reset a Honeywell Voyager 1470g?

    Scan Remove Custom Defaults, then Activate Defaults from the User Guide, chapter "Utilities". This erases all settings, so set the keyboard country and suffix again afterwards.

    Why does my Voyager 1472g razz after every scan?

    It is not linked to its base or is out of range. Place it in the base and test a scan again.

    What does the flashing green light on the 1472g base mean?

    A slow flash means the battery is charging. A fast flash means a charging error.

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