

The Citizen CL-S400DTII (CLS400DTIINEBRXN) is a compact 4-inch direct thermal desktop printer built for tickets, labels and tags. It prints at 203 dpi and up to 200 mm/s (8 ips), handles roll media up to 5" (125 mm) as well as fanfold ticket stacks from 12.5 to 118 mm wide, and speaks Zebra ZPL II, Datamax and EPL2. A 2-colour LCD, a rugged Hi-Lift™ metal mechanism, a built-in power supply and a dual USB + RS-232 interface make it a fast, reliable drop-in printer for box offices, kiosks, couriers and retail. Supplied with an EU power cord – the interface cable is ordered separately.
📦 What's in the box – CLS400DTIINEBRXN
- ✅ Citizen CL-S400DTII label & ticket printer – 203 dpi, USB + RS-232, LCD display, built-in power supply
- ✅ Power cord – EU plug (Schuko), plugs straight into the printer – the power supply is built in
- ❌ USB or RS-232 interface cable – NOT included – use a standard USB A-to-B printer cable (see below)
- ✅ Drivers & software – Windows driver and utilities – free download from Citizen
- ✅ Quick start guide
- ❌ Labels and tickets – NOT included – choose the media for your application (see compatible labels below)
- ❌ External 8" (200 mm) media holder – NOT included – optional accessory for large rolls – order separately
⚠️ Please note: no interface cable is included. The printer cannot be connected to your computer or POS system without one – please order a USB cable separately: the Bixolon USB-KAB-G USB cable (USB A to B) fits, as does any standard USB 2.0 A-to-B printer cable.
💡 Useful extras: a dealer-installable guillotine cutter (Citizen 2000424); a basic peeler for label dispensing (Citizen 2000411); the external 8" roll holder (Citizen 2000447).
Key Features
- Direct thermal at 203 dpi – up to 200 mm/s (8 ips), print width 104 mm and labels or tickets up to 2.54 m long; no ribbon needed
- Roll or fanfold media from 12.5 to 118 mm wide and up to 254 µm thick – 5" (125 mm) rolls inside, 8" (200 mm) with the optional external holder
- Easy-read 16 × 2 LCD with 2-colour backlight that turns red on errors, plus 4-button menu configuration
- Hi-Lift™ all-metal mechanism with wide-opening head and Hi-Open™ case – opens vertically with no extra footprint and closes safely
- Dual interface USB 2.0 + RS-232C as standard; optional Ethernet, Wi-Fi, Bluetooth (Apple MFi) or parallel interfaces
- Datamax DMX, Zebra ZPL II, Eltron EPL2 and CBI™ BASIC, with Cross-Emulation™ auto-switching – replaces existing printers without software changes
- New in the II: 33% faster printing, media lengths up to 2.54 m, rMQR codes and single-sheet printing
- Dealer-installable guillotine cutter and basic peeler – upgrade on site when your application changes
- Built-in ENERGY STAR® power supply – no external power brick on the counter
Ideal Applications
- Event, cinema, concert and theme-park tickets and admission passes
- Kiosks, betting and gaming terminals
- Courier, shipping and address labels
- Retail swing tags, price and shelf labels
- Logistics and transport labels
- Healthcare and pharmacy labels
All CL-S400DT Versions
The highlighted row is the version you are currently viewing.
| Part Number | Model | Generation | Print speed | Max. print length | Drivers | |
|---|---|---|---|---|---|---|
| CLS400DTIINEBRXN (this version) | CL-S400DTII | Current generation | 200 mm/s | 2,539.7 mm | Free download | Viewing |
| 1000835 | CL-S400DT | Previous generation | 150 mm/s | 812.8 mm | CD-ROM included | View product |
Technical Specifications
| Part Number | CLS400DTIINEBRXN |
|---|---|
| Model | Citizen CL-S400DTII (current generation) |
| Printer Type | 4-inch desktop direct thermal label & ticket printer |
| Print Method | Direct thermal |
| Resolution | 203 dpi (8 dots/mm) |
| Print Speed | Up to 200 mm/s (8 ips) |
| Max Print Width | 104 mm (4.1") |
| Max Print Length | 2,539.7 mm (99.99") |
| Media Width | 12.5–118 mm (0.5"–4.65") |
| Media Thickness | 63.5–254 µm (up to 0.25 mm) |
| Roll Diameter | Up to 125 mm (5") outside diameter inside the printer; up to 200 mm (8") with the optional external media holder |
| Core Size | 25.4 mm (1") |
| Media Types | Roll or fanfold media – die-cut, continuous or perforated labels, tags and tickets; inside or outside wound |
| Sensors | Fully adjustable gap, notch and reflective black-mark sensor |
| Interfaces | USB 2.0 (full speed) + RS-232C serial – dual interface |
| Wireless | None built in – optional Wi-Fi (802.11b/g) or Bluetooth (Apple MFi) interface |
| Options | Optional interfaces: Ethernet, Wi-Fi, Bluetooth (Apple MFi), parallel; dealer-installable guillotine cutter, basic peeler, external 8" media holder |
| Printer Languages | Datamax® DMX, Cross-Emulation™ (automatic Zebra® / Datamax® switching), Zebra® ZPL II®, Eltron® EPL2®, CBI™ BASIC interpreter |
| Display | 16 × 2 character LCD with 2-colour backlight (turns red on errors), 4 buttons |
| Media Options | Tear bar as standard; optional dealer-installable guillotine cutter (300,000 cuts on 0.06–0.15 mm media, 100,000 cuts on 0.15–0.25 mm) and basic peeler |
| Drivers & Software | Windows driver and utilities – free download; Windows, Windows Server, Linux (CUPS), macOS, iOS and Android supported |
| Power Supply | Built-in power supply (ENERGY STAR) – the mains cord plugs straight into the printer, no external power brick |
| Dimensions (W × D × H) | 206 × 149 × 150 mm (W × D × H) |
| Weight | 2.68 kg (excluding roll holder) |
| Color | Black |
| Warranty | 24 months (printer) |
| In the Box | Citizen CL-S400DTII printer (203 dpi direct thermal, USB + RS-232, LCD, built-in power supply), AC power cord (EU plug), quick start guide, drivers and utilities as free download – interface cable (USB or RS-232), labels/tickets and external 8" media holder NOT included (order separately) |
Need the current generation or a spare for an existing installation? Both CL-S400DT versions are compared above. Browse other models in our Desktop Label Printers collection or contact our team for volume pricing.
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