1. General Principles

SCANSHOP OÜ is committed to safeguarding the privacy of its customers and visitors. All personal data is processed in compliance with the General Data Protection Regulation (GDPR) of the European Union and the legislation of the Republic of Estonia.

We do not sell, share, or misuse customer information. Data is only disclosed to third parties if required by law or strictly necessary for fulfilling the contract (e.g., delivery service, payment processing).

2. Collection of Personal Data

When a Customer places an order or contacts us, SCANSHOP OÜ may collect the following information:

  • Name and surname
  • E-mail address
  • Phone number
  • Billing and delivery address
  • Payment details (only to the extent needed to process the order)

This information is used exclusively for:

  • processing and delivering orders,
  • providing customer support,
  • fulfilling legal obligations (e.g., accounting, VAT reporting).

3. Data Protection

All personal data is stored securely and is only accessible to authorized employees.

  • Sensitive data such as payment information is processed via secure payment partners.
  • SCANSHOP OÜ does not retain bank card details.
  • Unauthorized disclosure, alteration, or misuse of personal data is strictly prohibited and punishable under Estonian law.

4. Marketing and Communication

4.1. Customers may voluntarily subscribe to newsletters and product updates.
4.2. Subscriptions can be cancelled at any time via the unsubscribe link or by contacting us at info@scanshop.ee.
4.3. We only send relevant information such as product updates, promotions, or important service announcements.
4.4. Customer contact details are not transferred to third parties for marketing purposes.

5. Statistical Data and Cookies

To improve the website’s performance, SCANSHOP OÜ collects anonymous statistical information (e.g., number of visitors, time spent on the site, popular products).

  • This data is not linked to individual users.
  • Such analytics may be processed with the help of trusted third-party service providers, while ensuring full anonymity.
  • Cookies are used to enhance user experience, and customers may disable them in their browser settings.

6. Rights of the Customer

Customers have the right to:

  • access their personal data held by SCANSHOP OÜ,
  • request correction or deletion of inaccurate data,
  • withdraw consent for data processing,
  • request restriction of processing where applicable.

To exercise these rights, customers can contact us at info@scanshop.ee.

7. Final Provisions

By using the website www.scanshop.ee and placing an order, the Customer acknowledges having read and accepted this Privacy Policy.

SCANSHOP OÜ reserves the right to update the Privacy Policy when necessary. Any updates will be published on the website and will take effect immediately.